Learning Disability Awareness for GP Receptionists and Care Navigators

Accessible first contact, adjustments and safe support for patients with a learning disability

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Welcome

Young boy sitting outdoors holding a tablet

GP receptionists, care navigators, call handlers and frontline admin staff in the UK often determine whether people with a learning disability can access safe, appropriate care.

Awareness of learning disability shapes how patients book appointments, understand information and reminders, attend annual health checks, and receive reasonable adjustments that reduce barriers and risk.

Learning focus

  • What learning disability may mean in first contact.
  • Communication, reasonable adjustments and accessible information.
  • Annual health checks, registers and appointment access.
  • Consent, carers, safeguarding, records and practice systems.


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