Key Points

Please take a moment to review these points, reflect on their significance and consider how they apply to your own experiences.

Tick to confirm (optional):

• Prioritise immediate, proportionate adjustments to maintain dignity and safety (accessible room, move equipment, reschedule with explanation).
• Record barriers, interim arrangements and planned premises changes with target dates and named owners.
• Include clear accountability details: who decided, what was offered, when changes will be reviewed and why the solution meets equality duties.
• Add cases to a premises improvement plan and track progress rather than leaving issues unrecorded.
• For sensory needs (eg autistic child) provide quieter spaces, dim lighting if safe, visual step-by-step cues and allow comforting items or noise-cancelling headphones.
• Note patient preferences and accommodations in records and brief the team so future visits follow consistent scripts and timing.
• Use short-term, proportionate measures while planning longer-term structural fixes (door widening, re-purposing rooms).
• Ensure changes balance reducing sensory load or access barriers without compromising clinical safety; document rationale and review timing.