Exam Pass Notes

Download (Word)

Deaf Awareness Basics

• Do not assume all Deaf or hard-of-hearing patients communicate the same way.
• Ask, with respect, what support the patient needs.
• Telephone-only routes can be inaccessible for some patients; offer alternatives.

Communication Support

• Arrange BSL interpreters or other professional communication support when required.
• Avoid using children or family members for sensitive or clinical conversations.
• Address the patient directly, even when an interpreter is present.

Accessible Contact

• Confirm whether SMS, email, online forms or written materials are suitable for the patient.
• Escalate barriers that affect urgent communication rather than leaving them to routine processes.
• Protect privacy at the reception desk and in messages sent electronically.

Records and Systems

• Record communication needs in the correct field within the patient record.
• Review cases where interpreter bookings fail or access problems recur.
• Accessible communication requires both reliable systems and trained staff.