Welcome

Deaf Awareness and Accessible Communication for GP Receptionists and Care Navigators supports UK GP receptionists, care navigators, call handlers and frontline admin staff who work with Deaf, deafened and hard-of-hearing patients at first contact.

Deaf awareness in general practice is practical and affects everyday tasks: how patients book appointments, receive results, understand messages, use urgent routes and take part in confidential conversations.

Focus

• Deaf awareness and different communication needs.
• British Sign Language, interpreters, lip-reading and written communication.
• Front desk, telephone, SMS and online access barriers.
• Recording accessible communication needs and safe follow-up.

Role boundaries

BSL and UK variation