Reading List

A curated Reading List to support and extend learning from Equality, Diversity and Inclusion for GP Receptionists and Care Navigators.

These sources cover equality law, accessible communication, reasonable adjustments and care navigation in UK general practice.

Equality and GP Access

• Equality Act 2010: guidance
  Government and Equality and Human Rights Commission guidance on the Equality Act 2010, including protected characteristics and equality duties.
  https://www.gov.uk/guidance/equality-act-2010-guidance

• Public Sector Equality Duty: guidance for public authorities
  GOV.UK guidance on how public services should consider effects on people with different protected characteristics.
  https://www.gov.uk/government/publications/public-sector-equality-duty-guidance-for-public-authorities/public-sector-equality-duty-guidance-for-public-authorities

• How GP practices can comply with the PSED
  Equality and Human Rights Commission guidance aimed at GP practices providing NHS services.
  https://www.equalityhumanrights.com/guidance/how-gp-practices-can-comply-psed

• Equality Commission NI - Equality laws in Northern Ireland
  An overview of Northern Ireland's separate equality and discrimination laws and related public-sector duties.
  https://equalityni.org/equality-laws-ni

Accessible Communication and Care Navigation

• Accessible Information Standard implementation guidance
  NHS England guidance on identifying, recording, flagging, sharing and meeting communication and information needs.
  https://www.england.nhs.uk/long-read/accessible-information-standard-implementation-guidance/

• Accessible Information Standard
  NHS England overview of the Accessible Information Standard and the steps practices should take to meet patients' communication needs.
  https://www.england.nhs.uk/accessible-information-standard/

• How to improve care navigation in general practice
  NHS England guidance on safer, more consistent care navigation and appointment access processes.
  https://www.england.nhs.uk/long-read/how-to-improve-care-navigation-in-general-practice-2/

Language and Communication Support

• Interpreting and translation in primary care
  NHS England guidance and resources on arranging interpreting and translation in primary care settings.
  https://www.england.nhs.uk/interpreting/