Equality, Diversity and Inclusion for GP Receptionists and Care Navigators

Fair, respectful and accessible first contact in general practice

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Welcome

Diverse group of patients sitting in a GP waiting room

This course is for UK GP receptionists, care navigators, call handlers and frontline admin staff who support patients from different backgrounds, communities and with varied access needs.

Equality, diversity and inclusion in general practice have practical effects on how patients are welcomed, how barriers are identified, how communication needs are recorded, and whether people can use the route offered to them.

Practical focus

  • Equality and inclusion in everyday GP access.
  • Protected characteristics, fairness and reasonable adjustments.
  • Respectful communication and avoiding assumptions.
  • Responding to discrimination, access barriers and repeated exclusion.

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Course Snapshot

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  • Length: 45 minutes CPD (0.75 CE Credits)
  • Appropriate for: gp receptionist, care navigator, call handler, frontline admin staff, reception manager, practice administrator, booking clerk, patient access coordinator
  • 100% Online
  • Assessment requirements

    To receive a CPD certificate you must view all course pages while logged in, then take a MCQ assessment.

    • 10 questions, pass mark 80%.
    • You have unlimited attempts.
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