Exam Pass Notes

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Core Safety Principles

• Personal safety supports safe patient access.
• Lone working means carrying out duties without close or immediate support.
• Risk may be physical, verbal, remote, environmental or psychological.
• Staff should seek help before an incident escalates to violence.

Lone Working

• Follow local procedures for opening, closing, branch sites and isolated tasks.
• Know how to summon help and what response to expect.
• Do not perform tasks alone when the risk assessment or local policy requires support.
• Report gaps in cover, faulty alarms or unsafe premises promptly.

Incidents and Records

• Record threats, violence, near misses and unsafe conditions using factual detail.
• Include exact words, behaviour, time, location, actions taken and who was informed.
• Use the correct patient record or incident-reporting route.
• Ensure debrief and support are available after distressing events.

Safer Culture

• Thank staff who raise safety concerns.
• Managers should review repeated flashpoints and risks related to lone working.
• Training should cover alarms, exits, escalation and incident reporting procedures.
• Provide local safety orientation for temporary or agency staff.