Welcome
UK GP receptionists, care navigators, call handlers and frontline admin staff work at desks, on phones, in admin rooms, during opening or closing, and at quieter times when immediate support may not be available.
Personal safety supports safe patient access. It covers recognising risk early, summoning help, following lone-working procedures, recording incidents and raising concerns about unsafe systems before staff are harmed.
Core safety focus
- Personal safety in reception and administrative work.
- Lone working, reduced staffing and isolated tasks.
- Warning signs, dynamic risk and when to get help.
- Incident recording, near misses, debrief and safer systems.
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